Privacy Policy

We collect information you provide directly to us, such as when you:

• Book a workshop or consultation
• Purchase products or services
• Contact us for support
• Subscribe to our newsletter
• Fill out any forms on our website

This information may include:

• Name and contact information (email, phone, address)
• Workshop preferences and requirements
• Communication preferences
• Order and purchase history

We use the information we collect to:

• Provide, maintain, and improve our services
• Process orders and facilitate product delivery
• Communicate order status and delivery information
• Send you technical notices and support messages
• Respond to your comments and questions
• Send you marketing communications (only with your explicit opt-in consent)
• Monitor and analyze website usage and performance
• Detect and prevent fraudulent activities
• Comply with legal obligations under South African law

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited situations:

• With PayFast for secure payment processing (they handle all payment card information)
• With delivery service providers to fulfill your orders
• With our website hosting and email service providers who assist in operating our business
• To comply with legal obligations under South African law
• To protect and defend our rights and property
• With your explicit consent or at your direction

All service providers are contractually required to protect your information and use it only for the specific services they provide to us.

We retain your personal information for specific periods based on the purpose for which it was collected and legal requirements:

• Customer order records: 5 years as required under the Companies Act and tax legislation
• Workshop booking records: 3 years for service delivery and follow-up purposes
• Marketing consent records: Until consent is withdrawn or 7 years of inactivity
• Contact form inquiries: 2 years unless ongoing communication is required
• Account information: For the duration of your account plus 1 year after closure

After these retention periods, personal information is securely deleted or anonymized. You may request earlier deletion by exercising your rights under the POPI Act.

Under the Protection of Personal Information Act (POPI Act) of South Africa, you have the following rights:

• Right to Access: Request access to your personal information we hold
• Right to Correction: Request correction of inaccurate or incomplete information
• Right to Deletion: Request deletion of your personal information
• Right to Object: Object to the processing of your personal information
• Right to Data Portability: Request a copy of your data in a portable format
• Right to Withdraw Consent: Withdraw consent for marketing communications at any time
• Right to Complain: Lodge a complaint with the Information Regulator of South Africa

We use cookies and similar tracking technologies to collect and use personal information about you. Our use of cookies includes:

• Essential cookies: Required for website functionality (always active)
• Analytics cookies: Help us understand usage patterns and improve our website
• Preference cookies: Remember your settings and preferences

Your personal information is stored and processed within South Africa or in countries that provide adequate protection for personal information as recognized under the POPI Act.

We ensure that any international data transfers comply with the cross-border information transfer provisions of the POPI Act.

If you have any questions about this Privacy Policy or wish to exercise your rights under the POPI Act, please contact us: