Terms of Service

Booking Policy: Workshop bookings require advance payment and are subject to availability. Bookings are confirmed upon receipt of payment.

Cancellation Policy: Cancellations must be made at least 48 hours in advance for a full refund. Cancellations within 48 hours are subject to a 50% cancellation fee.

Rescheduling: Workshops may be rescheduled once without penalty, subject to availability.

No-Show Policy: No refunds will be provided for no-shows without prior notice.

Order Acceptance: All orders are subject to acceptance by ADA Lab JHB. We reserve the right to refuse or cancel any order at our discretion.

Pricing: All prices displayed include VAT and are in South African Rand (ZAR). Prices are subject to change without notice.

Payment: Payment is required at the time of ordering. We accept major credit cards and electronic payments through our secure payment processors.

Order Confirmation: You will receive email confirmation of your order. This confirmation does not constitute acceptance of your order until goods are dispatched.

Shipping Areas: We ship within South Africa. Delivery times are estimates and may vary based on location and courier availability.

Shipping Costs: Shipping costs are calculated based on weight, size, and destination. Final shipping costs will be displayed during checkout.

Risk of Loss: Risk of loss passes to you upon delivery to the address you specified. We are not responsible for lost or stolen packages after delivery.

Pickup Option: Customers may choose to collect orders from our facility during business hours by prior arrangement.

Plant Health Guarantee: All plants are sold in healthy condition and shipped with care. However, we cannot guarantee plant survival after delivery as this depends on proper care, aquarium conditions, and handling.

Live Goods Policy: Plants and other live goods are sold "as is" and are non-returnable due to their perishable nature. Please inspect immediately upon receipt.

Equipment Returns: Non-live equipment may be returned within 7 days of delivery in original, unused condition with all packaging and documentation.

Damaged Goods: Report any damaged items within 24 hours of delivery with photographic evidence for replacement consideration.

Availability: Product availability is subject to change. We reserve the right to substitute similar items when necessary, with your consent.

Consumer Protection: This policy complies with the Consumer Protection Act of South Africa. You have the right to return goods within the cooling-off period where applicable.

Refund Processing: Approved refunds will be processed within 7-14 business days to the original payment method.

Return Shipping: Customers are responsible for return shipping costs unless the item was damaged or defective upon arrival.

Restocking Fee: A 15% restocking fee may apply to returns of special order items or custom equipment.

Payment Security: All payments are processed securely through our certified payment partners using industry-standard encryption.

Payment Methods: We accept major credit cards, debit cards, and electronic funds transfer (EFT).

Failed Payments: Orders with failed payments will be cancelled automatically. You will be notified of payment failures.

Currency: All transactions are processed in South African Rand (ZAR). Foreign currency conversions are handled by your payment provider.

POPI Act Compliance: We collect and process personal information in accordance with the Protection of Personal Information Act (POPI Act) of South Africa.

Data Usage: Personal information is used solely for order processing, delivery, customer service, and marketing communications (with consent).

Privacy Policy: Please review our comprehensive Privacy Policy for detailed information about data handling practices.

Data Rights: You have the right to access, correct, or delete your personal information. Contact us to exercise these rights.

Liability Limits: ADA Lab JHB's liability for any claim related to these services shall not exceed the amount paid for the specific product or service in question.

Consequential Damages: We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business interruption.

Consumer Rights: Nothing in this clause limits your rights under the Consumer Protection Act where such limitation would be unlawful.

Preferred Resolution: We encourage direct communication to resolve any issues. Please contact us first before pursuing formal dispute resolution.

Governing Law: These terms are governed by the laws of South Africa. Any disputes will be subject to the jurisdiction of South African courts.

Consumer Protection: Your rights under the Consumer Protection Act and other applicable consumer protection legislation remain unaffected.

For questions about these Terms of Service, please contact us:

Email: info@adalab-jhb.com
Phone: +27 711700501
Address: [Your Business Address]
Business Hours: [Your Operating Hours]

Last updated: October 13, 2025